Solutions


From lead generation to product support, we offer a wide range of call management and contact center services designed to help you create, cultivate and maintain your most important assets: your customer relationships.


Customer Care Solutions
Consumers are more fickle now than ever before. Brand loyalty is fleeting as customers migrate from one company to another, in perpetual search of a "better" experience. To stand out in a monochrome marketplace, today's businesses must find ways to generate more personalized, meaningful dialogues with their customers at every opportunity.
Through our Customer Care Solutions, Sterling Global offers a variety of teleservices to help you boost customer acquisition and retention, grow brand favorability, and realize your full profit potential. Whether we're welcoming new customers or troubleshooting a technical problem, our approach is designed to enrich the customer experience across multiple touch points, helping you build long-term loyalty and a reputation for service excellence.
Sterling Global's Inbound & Outbound Customer Care Solutions include:
    • Customer Service Setup Support
    • Complete Customer Care
    • Crisis / Rapid Response Information Lines
    • Complaint Handling
    • Welcome Calls
    • Customer Win-back/Reactivation
    • Technical Support, Level 1, 2 & 3
    • Multi-Channel Service Capabilities
    • Proactive Account Management

  • When it comes to Sterling Global's Customer Care Solutions, it's our call center agents that make all the difference. They have a genuine desire to do the right thing for our clients, carefully studying your business to ensure they become a seamless extension of your brand. Not only are our agents knowledgeable about your company and its products; they have the "people skills" necessary to handle your inbound or outbound program with courtesy and professionalism.
    Sterling Global's Customer Care Services allow you to focus on your core business, knowing that your customers are in the best possible hands. Our teleservices are rigorously monitored and continuously improved to ensure that we always deliver the highest level of communication and care. Integrated with our Email, Chat, Back-Office, Fulfillment, and Technology/CRM services, Sterling Global's Customer Care programs allow you to benefit from a closed-loop, multi-channel marketing process that reduces costs and maximizes your return on investment.

    Learn More About Our Customer Care Solutions - Contact Sterling Global Today
    Sterling Global offers a wide range of Inbound and Outbound Customer Care programs, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us.