From lead generation to product support, we offer a wide range of call management and contact center services designed to help you create, cultivate and maintain your most important assets: your customer relationships.

Customer Care Solutions

Consumers are more fickle now than ever before. Brand loyalty is fleeting as customers migrate from one company to another, in perpetual search of a "better" experience. To stand out in a monochrome marketplace, today's businesses must find ways to generate more personalized, meaningful dialogues with their customers at every opportunity.

Through our Customer Care Solutions, Sterling Global offers a variety of teleservices to help you boost customer acquisition and retention, grow brand favorability, and realize your full profit potential. Whether we're welcoming new customers or troubleshooting a technical problem, our approach is designed to enrich the customer experience across multiple touch points, helping you build long-term loyalty and a reputation for service excellence.

Sales Solutions

Accelerate Revenue Growth while Lowering Operational Costs

A continuous flow of new sales leads is the lifeblood of any business, essential to maintaining healthy growth. But with marketing budgets growing ever-leaner, today's businesses must be able to control the costs of customer acquisition while finding newer, more impactful ways of getting their message through to their target consumers.

Through our Inbound and Outbound Teleservices Sales Solutions, Sterling Global helps you generate more sales, build stronger customer loyalty and increase the value of each customer while significantly reducing operational costs. Our sales solutions support both the Business-to-Consumer (B2C) and Business-to-business (B2B) sectors and range from aggressive lead generation and qualification programs to complex upselling/cross-selling and win-back initiatives.

Technical Support Services

Enhance Customer Loyalty, Control Costs and Gain a Competitive Edge

Building strong customer loyalty in today's technology marketplace means resolving their technical troubles quickly, accurately and courteously. But the growing demand for world-class support can put a severe strain on your internal resources and budget, threatening your ability to give your customers the level of service they expect.

Sterling Global's Technical Support Services give you the freedom to focus on your core business while providing your customers a high-quality, low-frustration support experience. Our flexible, tiered approach to tech support allows for a tailored solution that meets your individual business needs and challenges. Whether they're troubleshooting a computer glitch or reconciling a billing dispute, Sterling Global's tech-savvy call center agents are focused on providing prompt, satisfactory problem resolution with every customer contact.