Solutions


From lead generation to product support, we offer a wide range of call management and contact center services designed to help you create, cultivate and maintain your most important assets: your customer relationships.


Technical Support Services

Enhance Customer Loyalty, Control Costs and Gain a Competitive Edge
Building strong customer loyalty in today's technology marketplace means resolving their technical troubles quickly, accurately and courteously. But the growing demand for world-class support can put a severe strain on your internal resources and budget, threatening your ability to give your customers the level of service they expect.
Sterling Global's Technical Support Services give you the freedom to focus on your core business while providing your customers a high-quality, low-frustration support experience. Our flexible, tiered approach to tech support allows for a tailored solution that meets your individual business needs and challenges. Whether they're troubleshooting a computer glitch or reconciling a billing dispute, Sterling Global's tech-savvy call center agents are focused on providing prompt, satisfactory problem resolution with every customer contact.

Sterling Global provides Tier 1, 2 and 3 Technical Support through inbound calls, e-mails and live chat. Our scope of services includes:

    • Troubleshooting of a wide range of queries regarding computing or electronics products
    • Solving technical repair issues and generating appropriate actions to resolve open issues
    • Resolving billing issues or complaints
    • Submitting service requests
    • Up-sell/cross-sell programs

  • Across all tiers, Sterling Global's skilled agents have a strong record of success in achieving a high first-call resolution rate for our clients.

    Tier 1 and Tier 2 Technical Support Service

    • Documenting all customer contacts in client-provided tools
    • Using knowledgebase tools to search for customer solutions
    • Utilizing all product documentation to provide customers accurate answers to questions and complete problem resolution
    • Escalating contacts to Tier 3 agents designated as subject-matter experts as per client-defined escalation procedures

  • Tier 3 Technical Support Services

    Backed by a precise knowledge management policy based on continuous information enrichment, Sterling Global Tier 3 Technical Support is provided by subject-matter experts with the knowledge and expertise to handle the most elaborate technical problems. Sterling Global's technicians are selectively recruited and trained on your unique operational methods in order to provide your customers with a timely and appropriate diagnosis.
    Learn More About Our Customer Care Solutions - Contact Sterling Global Today
    Sterling Global offers a wide range of Inbound and Outbound Customer Care programs, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us.