{"id":146,"date":"2017-12-26T10:30:50","date_gmt":"2017-12-26T10:30:50","guid":{"rendered":"http:\/\/themes.webdevia.com\/call-center-customer-services-wordpress-theme\/?page_id=146"},"modified":"2022-10-21T03:21:43","modified_gmt":"2022-10-21T03:21:43","slug":"our-services","status":"publish","type":"page","link":"https:\/\/sterlingglobal.com\/sterlingglobaltestserver\/our-services\/","title":{"rendered":"Our Services"},"content":{"rendered":"

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Currently our company is providing services for both local and international companies.
\nOur expertise is focused on the following services:<\/span><\/p>\n

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Currently our company is providing services for both local and international companies.
\nOur expertise is focused on the following services:<\/span><\/p>\n

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Outbound Call Services<\/strong> include appointment setting, lead generation,
\nsales and service, membership services, market research, customer
\nsurveys, list cleaning, data base updates, mail
\nfollow up, trade show follow-up, dealer location, political messages,
\ncustomer service follow-up and third party verification. These services are
\nmonitored, recorded and reviewed for process improvement.
\n<\/span><\/p>\n

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Outbound Call Services<\/strong> include appointment setting, lead generation,
\nsales and service, membership services, market research, customer
\nsurveys, list cleaning, data base updates, mail
\nfollow up, trade show follow-up, dealer location, political messages,
\ncustomer service follow-up and third party verification. These services are
\nmonitored, recorded and reviewed for process improvement.
\n<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”services-row-text-box service-box-row-1 services-even”][vc_column width=”1\/2″ css=”.vc_custom_1650582775239{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1663723053992{margin-top: 100px !important;}” el_class=”desktop-view”]<\/p>\n

Inbound Call Services<\/strong> include customer service, technical support, and <\/span>
\norder taking, cross selling, up selling, customer care, and reservation <\/span>
\nover flow, surveys, class, seminars, event registration, Customer Service <\/span>
\nHotline, third party verification and technical support (voice and non-voice). <\/span>
\nThese services are metric, benchmarked and analysis-driven for <\/span>
\nprocess improvement and complete customer experience.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1650582779600{margin-bottom: 20px !important;}”][vc_single_image image=”1215″ img_size=”full”][vc_column_text css=”.vc_custom_1663723061747{margin-top: 100px !important;}” el_class=”mobile-view”]<\/p>\n

Inbound Call Services<\/strong> include customer service, technical support, and <\/span>
\norder taking, cross selling, up selling, customer care, and reservation <\/span>
\nover flow, surveys, class, seminars, event registration, Customer Service <\/span>
\nHotline, third party verification and technical support (voice and non-voice). <\/span>
\nThese services are metric, benchmarked and analysis-driven for <\/span>
\nprocess improvement and complete customer experience.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”services-row-text-box service-box-row-2 services-odd”][vc_column width=”1\/2″ css=”.vc_custom_1650582791013{margin-bottom: 20px !important;}”][vc_single_image image=”1218″ img_size=”full”][vc_column_text css=”.vc_custom_1663722984204{margin-top: 100px !important;}” el_class=”mobile-view”]<\/p>\n

Market Research<\/strong> our team of highly caliber telemarketers will create <\/span>
\nsurveys that are logically dynamic – not only responding to answers, but also <\/span>
\nmodifying subsequent questions, in response to each answer, to <\/span>
\nproduce more engaging questions throughout the survey. We can <\/span>
\ncustomize a CRM for your specific needs and can even check the validity of <\/span>
\ndata given and incorporate your demographic or customer behavior patterns <\/span>
\ninto each individual questionnaire.<\/span><\/p>\n

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Market Research<\/strong> our team of highly caliber telemarketers will create <\/span>
\nsurveys that are logically dynamic – not only responding to answers, but also <\/span>
\nmodifying subsequent questions, in response to each answer, to <\/span>
\nproduce more engaging questions throughout the survey. We can <\/span>
\ncustomize a CRM for your specific needs and can even check the validity of <\/span>
\ndata given and incorporate your demographic or customer behavior patterns <\/span>
\ninto each individual questionnaire.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”services-row-text-box service-box-row-2 services-even”][vc_column width=”1\/2″ css=”.vc_custom_1650582791013{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1663720492204{margin-top: 100px !important;}” el_class=”desktop-view”]<\/p>\n

Data Cleansing<\/strong> includes the process of detecting and correcting (or <\/span>
\nremoving) corrupt or inaccurate records from a record set, table, or <\/span>
\ndatabase. We classify data quality problems that are addressed by data <\/span>
\ncleaning and provide an overview of the main solution approaches. We are <\/span>
\ngoing to provide access to accurate and consistent data, consolidation of <\/span>
\ndifferent data representations and elimination of duplicate information <\/span>
\nbecome necessary. Our company can provide a hassle free cleansing of data thru our experienced telemarketers that ensures the correct value removing <\/span>
\nduplicated or invalid entries. Data cleansing is a time consuming process <\/span>
\nbut outsourcing this service to us will help you maximize your time and increase <\/span>
\nyour ROI.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”1217″ img_size=”full”][vc_column_text css=”.vc_custom_1663720506886{margin-top: 100px !important;}” el_class=”mobile-view”]<\/p>\n

Data Cleansing<\/strong> includes the process of detecting and correcting (or <\/span>
\nremoving) corrupt or inaccurate records from a record set, table, or <\/span>
\ndatabase. We classify data quality problems that are addressed by data <\/span>
\ncleaning and provide an overview of the main solution approaches. We are <\/span>
\ngoing to provide access to accurate and consistent data, consolidation of <\/span>
\ndifferent data representations and elimination of duplicate information <\/span>
\nbecome necessary. Our company can provide a hassle free cleansing of data thru our experienced telemarketers that ensures the correct value removing <\/span>
\nduplicated or invalid entries. Data cleansing is a time consuming process <\/span>
\nbut outsourcing this service to us will help you maximize your time and increase <\/span>
\nyour ROI.<\/span><\/p>\n

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